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      Jamie Cleghorn

      Partner,

      Chicago

      Global Head of our Customer practice

      Headshot of Jamie Cleghorn
      Get in touch

      About Jamie

      Expertise

      • Customer Experience
      • Go-to-Market Strategy
      • Sales and Marketing
      • Commercial Operations
      • Elements of Value®

      Jamie Cleghorn leads our Global Customer practice. 

      He helps clients accelerate value creation by deepening C-suite engagement, building modern front office growth capabilities, and scaling technology-enabled pathways to sustained revenue performance. Jamie’s work focuses on growth strategy, go-to-market effectiveness, and organizational alignment. He also leads the continued advancement of our growth solutions and integration of AI and digital into commercial models.

      Jamie previously led our global  B2B Commercial Excellence group within the Sales & Marketing practice, where he developed several of our signature tools , including B2B Elements of Value®  for value proposition development, Go-to-market Transformation for go-to-market system re-engineering, and Sales Play SystemSM for strategy translation and revenue execution management.

      He has worked extensively across industries such as technology, telecom, industrial goods, healthcare, and consumer products, with experience spanning corporate and business unit strategy, performance improvement, organizational effectiveness, and M&A. Prior to joining Bain in 2005, Jamie worked in healthcare marketing.

      He has an MS in Marketing from Northwestern University and a BA in History from the University of Illinois.

      Headshot of Jamie Cleghorn
      The Drum

      The Science of Buyability: Bain’s Cleghorn & Dave on hidden psychology of B2B buying

      At the ANA Masters of Marketing Conference, The Drum caught up with Jamie Cleghorn and Rishi Dave, partners at Bain & Company, to explore a new way of thinking about B2B marketing – one built not on leads and logic, but on confidence, trust and emotion.

      Related Profiles
      • Headshot of Kerry Marshall
        Kerry Marshall
        Partner, Chicago
      • Headshot of Rahul Gupta
        Rahul Gupta
        Partner, Chicago
      • Headshot of Sydney Doten
        Sydney Doten
        Partner, Chicago
      • Headshot of Siddhartha Karri
        Siddhartha Karri
        Partner, Chicago
      View more team members

      Recent Insights

      • “The Pragmatic CEO’s Guide to AI,” Brief, listopad 2025
      • “AI Tops Priority List for B2B Software Sales Teams,” Snap Chart, sierpień 2025
      • “Key Takeaways from Bain’s 2025 B2B Growth Agenda,” Webinar, maj 2025
      • “The B2B Growth Divide: What Sets Winners Apart,” Commercial Excellence Agenda,kwiecień 2025, Report
      • “How to Master the Art of Selling Sustainability,” The Visionary CEO’s Guide to Sustainability,wrzesień 2024, Report

      In the News

      • “Bain & Company appoints Jamie Cleghorn to lead its global Customer practice,” Press release, luty 2026
      • “Are B2B Marketers Relatable? Their Future May Depend on It,” Association of National Advertisers,wrzesień 2025, Association of National Advertisers
      • “70% of companies struggle to integrate their sales plays into CRM and revenue technologies, finds Bain & Company survey,” Press release, kwiecień 2025
      • “Understanding ‘complexity’ of B2B buyers is key to growth,” Marketing Week,czerwiec 2024, Marketing Week

      Ready to talk?

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