Associate, Global Travel & Expense (12 month contract)
Employment type
Temporary Full-Time
Description & Requirements
** Please submit your CV/resume in English to ensure your application is considered. **
WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009.
Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.
WHO YOU’LL WORK WITH
You'll join our Global Travel & Expense team and collaborate with regional and global team members. You'll also work with employees and local office stakeholders, including Finance and Human Resources teams.
WHERE YOU’LL FIT WITHIN THE TEAM
As an Associate, Global Travel & Expenses, you'll support the team by ensuring accurate and timely processing of employee expense reports. You'll help uphold compliance with company policies, manage assigned tasks efficiently, collaborate with team members, and contribute to the team's objectives and service standards.
This is a 12-month, project-based contract role based in Mexico.
WHAT YOU’LL DO
- Review employee expense submissions for accuracy, completeness, proper documentation, and adherence to company travel and expense policies.
- Take full ownership of your assigned market, conducting expense audits in line with company policy and providing backup coverage or additional team support as needed.
- Meet service-level agreements (SLAs) and audit requirements across assigned markets, with employees reimbursed within two weeks of expense submission.
- Partner with regional and global team members to balance workloads, address volume fluctuations, and support timely service delivery.
- Identify unusual trends, policy deviations, or nonstandard items; escalate concerns and propose clarifications or exceptions requiring additional approval.
- Respond to employee inquiries and resolve system-related issues in a timely, professional manner. Meet SNOW service ticket response targets of within 24 hours for urgent tickets and up to two days for normal tickets.
- Build and maintain relationships with local office stakeholders, including employees and Finance and Human Resources teams.
- Facilitate training sessions for new joiners in assigned markets on policy adherence, expense system submissions, and logging service tickets.
- Prepare and deliver monthly Duplicate Reports and Open Items Reports for each auditor market, ensuring accuracy, completeness, and timely submission.
ABOUT YOU
- This role follows a hybrid model, requiring in-office presence at least 2 days per week at our Mexico GBS office in the Polanco area.
- You have a basic understanding of travel and expense processes and policy compliance, including documentation requirements for expense processing.
- You have strong written and spoken English communication skills (C1–C2 proficiency) and can respond to employee inquiries clearly and professionally.
- You're familiar with expense systems and aware of general finance, accounts payable, or administrative workflows.
- You bring strong attention to detail and accuracy in reviewing and entering data.
- You have good time management and organizational skills to meet processing deadlines.
- You can follow structured procedures and escalate issues when needed.
- You have basic proficiency in Microsoft Office tools, especially Excel and Outlook.
- You can learn and adapt quickly to systems and policy changes.
- You work well in a team-oriented, global environment.
- You can handle repetitive tasks with consistency and reliability.
- You maintain confidentiality and integrity when managing sensitive information.
- You support broader team goals and contribute to process improvement when possible