Rahul Sethi is the General Manager and global leader of our NPS PrismSM solution, through which he is responsible for our rapidly growing competitive benchmarking business. He is based in Boston.
Rahul is a seasoned expert on solving complex business issues that lead to incremental growth and economic value for senior client executives, focusing on the customer buying process and market segmentation. He has operational experience and a track record of building high-performing businesses from the ground up, leading teams in diverse cultures and business environments in Americas, Europe, Africa and Asia over the past 16 years.
He is also skilled in professional services development, including sales planning, demand generation, and both product and service monetization. His client industry portfolio spans financial services, retail, CPG, consumer goods, tourism, restaurants and healthcare.
Just before joining the firm, Rahul led global sales planning and analytics at SharkNinja across the US, Europe, APAC and China. Prior to doing so, Rahul was heavily involved with operationalizing and scaling analytics businesses. He built one business – Grail Insights, within another consulting company – and helped scale another predictive analytics company commercially. He started off his professional career at another top consulting firm in the US.
Rahul holds an MBA from the University of Mumbai and an M.A. from the Newhouse School of Syracuse University. He has lived and worked in London, Mumbai and San Francisco.
He and his family members are passionate fans of sport, including football, basketball, soccer, Formula 1, cricket, tennis and ice hockey.