New Hire & HR Operations Manager – Workday

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. 

WHO YOU’LL WORK WITH

You’ll join our Americas HR Operations team, partnering closely with HR, Recruiting, Program Management, and cross-functional stakeholders across the region. This team plays a critical role in delivering high-quality HR operational support and ensuring seamless employee lifecycle processes across Bain offices in the Americas.

WHERE YOU’LL FIT WITHIN THE TEAM

As the Manager leading the New Hire Workday team, you’ll oversee a group responsible for executing and managing system-related HR processes for employees across the Americas. You’ll combine operational expertise, people leadership, and process improvement capabilities to ensure exceptional service delivery in a fast-paced and deadline-driven environment.

This role is ideal for someone who thrives in a highly collaborative environment, enjoys solving complex operational challenges, and brings a customer-service mindset alongside strong leadership and organizational skills.

WHAT YOU’LL DO

Lead HR Operations & System Administration

• Oversee operational processes related to new hire administration across the Americas 
• Support and execute Workday transactions for new hires, interns, Summer Associates, employee leaves, and departures 
• Generate and manage applicable onboarding documentation and associated system updates 
• Serve as a subject matter expert on HR systems, policies, and operational processes 
• Understand and manage dependencies across cross-functional teams and stakeholders 

Manage & Develop the Team

• Lead, coach, and develop a team of HR Operations professionals 
• Create and manage work plans, cycle calendars, and operational priorities 
• Ensure service level agreements and major deadlines are consistently met 
• Facilitate strong communication and collaboration between the team and leadership 
• Support onboarding and training for new team members 
• Foster a culture of operational excellence, accountability, and continuous improvement 

Partner with Stakeholders

• Serve as a trusted advisor to HR teams, business leaders, and internal customers 
• Provide guidance on HR processes, policies, and system functionality 
• Identify opportunities to streamline workflows and improve efficiency 
• Support change management initiatives and process optimization efforts 
• Balance business needs, customer experience, and operational priorities 

Drive Analysis & Continuous Improvement

• Conduct audits to ensure data accuracy and process quality 
• Troubleshoot system issues and identify operational solutions 
• Respond to ad hoc reporting and analysis requests 
• Proactively identify risks, gaps, and improvement opportunities 
• Use feedback and insights to enhance team performance and customer experience 

ABOUT YOU

Required Qualifications

• Bachelor’s degree or equivalent combination of education, training, and experience 
• 5–7+ years of HR experience 
• Strong understanding of HR fundamentals, including employee lifecycle processes and HR operations 
• Experience working with HR systems and operational workflows 
• Excellent project management and organizational skills 
• Strong analytical and problem-solving capabilities 
• Ability to build consensus and collaborate across diverse stakeholder groups 
• Excellent written and verbal communication skills 
• High level of discretion and ability to manage confidential information 
• Self-starter with the ability to work independently in a fast-paced environment 
• English language fluency (written and verbal) 

Preferred Qualifications

• Experience as an HR Business Generalist 
• Experience in a consulting or professional services environment 
• Experience leading or mentoring team members 

Working Model

This role follows a hybrid model, requiring in-office presence at least 1 day per week. 

U.S. COMPENSATION INFORMATION

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package (details listed below).

Some local governments in the United States require a good-faith, reasonable salary range be included in job postings for open roles. The estimated annualized compensation for this role is as follows:

In Dallas, TX, the good-faith, reasonable annualized full-time salary range for this role is between $104,500 - $125,500; placement within these ranges will vary based on factors such as experience, education, training, and skill level.

Compensation also includes a discretionary annual performance bonus, 401(k) plan with employer contribution, and Bain’s best-in-class benefits—including full premium coverage for medical, dental, and vision, generous paid time off, and more.

- Annual discretionary performance bonus 

 This role may also be eligible for other elements of discretionary compensation.

- 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family. 

Bain pays 

• 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck
• Generous paid time off, including parental leave, sick leave and paid holidays
• Fully vested 401(k) company contribution
• Paid Life and Long-Term Disability insurance
• Annual fitness reimbursements