Senior Specialist/Manager, Talent and Consulting Programs - Amsterdam

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times.

Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

JOB SUMMARY

Key member of the Staffing/PD team, responsible for Staffing and Professional Development for assigned consulting peer groups in Amsterdam. Take full ownership of maintaining up-to-date staffing records and staffing reporting across levels. Provide support to Talent Senior Director and HRVP as well as peer group leads on the planning and on-going improvement of class programmes. Oversee and be the key contact for your cohorts regarding flex options including transfers, externships, LOA, MBA, etc. Serve as an advisor and sounding board to the leadership team on team and people issues. Drive and / or provide support to projects in the Talent space.

ESSENTIAL FUNCTIONS

Staffing    

• Coordinate with case team leadership to understand staffing needs for specific practices / capabilities - including nature of assignments and staffing requirements - and oversee staffing of teams to projects based on understanding of client, office and individual needs
• Work with Talent and office leadership to ensure staffing decisions optimize tradeoffs among client service, consultant growth and retention, and utilization / Bain business needs
• Work with Warsaw GBS to ensure current capacity at the revelant Consulting level is up to date and accurate, including monthly reporting, approval of holiday, etc.
• Track and support the sustainability of case teams by Case check-ins, CTSU / hours red flag ID and intervention 
• Work with peers across the global / regional system to ensure clients are served and we serve and support on global / regional cases requiring local team or team members as required

Program Management    

• Track consultants with performance issues and identify appropriate staffing
• Develop one-on-one relationships with individuals within your Class.  Regularly meet with each to discuss their career development, goals, objectives and interests. Provide guidance and mentoring on career management
• Act as their point person for all leave and flex option requests. Seek eligibility advice from HR specialists and present for approval by Talent Senior Director 
• Support PD advisors and Promotion Guardians to shepherd people in the promotion window e.g. develop materials, complete due diligence as required
• Manage professional development of your Class. Review all case end and bi-annual PD reviews to ensure quality feedback and clear messaging
• Work closely with Peer group leads to hold regular class meetings and trainings; invite relevant parties to ensure your Class are provided relevant content pertaining to their careers
• Partner with HR on performance management, employee relations, and other issues related to employment law and policy matters
• Partner with HR Specialist on transfer process and flex options
• Support individuals within your class as they go through key moments of truth; this involves seeking advice from Talent Senior Director / or HR team to ensure we are delivering employees needs and reducing business risk
• Participate in the development and recommendation of operating policy and procedural improvements for Consulting staff and Talent team

Projects    

•    Drive and / or provide support to projects in the Talent management (e.g. WWES initiatives, PD, etc.)  

QUALIFICATIONS

Education: Bachelor's Degree

Focus in human resources or in a business related discipline or comparable related professional experience      

Work Experience

Experience: 5-7 years     

Comprehensive knowledge of all functional areas of Human Resources typically gained through Human Resource, professional development and/or staffing experience

Former professional services firm who has moved out of consulting or banking, subsequent professional development experience an advantage or an individual who has performed a similar role in another consultancy firm          

Experience in a professional services environment is highly desirable 

Knowledge, Skills and Abilities

Ability to interact with employees at all levels, in a fast paced environment, under pressure, while remaining flexible, proactive, resourceful, efficient and professional

Outstanding written/verbal communication skills, strong customer service skills; ability to work independently and as an integral member of various teams

Sound commercial acumen and business judgement 

Demonstrated experience acting as a trusted advisor to management

Demonstrated experience resolving employee relations issues

Strong analytical skills; ability to use data to generate insights and recommend actions

Comprehensive knowledge of Microsoft Office Suite

Ability to maintain strict confidentiality

Deep knowledge of Bain & Company, Inc. and the roles of ACs, Consultants and Managers

Ability to prioritize, meet deadlines, and juggle multiple tasks simultaneously

ABOUT US

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 63 offices in 38 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% among other consulting firms. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.