Expert Manager, Enterprise Technology Delivery

Applications must be submitted in English to be considered

WHAT MAKES US A GREAT PLACE TO WORK 

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. 

WHO YOU’LL WORK WITH 

You’ll join our Technology Delivery experts within the Enterprise Technology team, part of Bain’s digital capabilities practice. In this multidisciplinary group, you’ll help clients modernize their tech strategy, architecture, and systems -- aligning technology with business goals to drive efficiency, agility, and innovation. You’ll develop enterprise-wide solutions, optimize cloud and data architectures, and integrate AI to enable scalable end-to-end digital transformations.  

WHERE YOU’LL FIT WITHIN THE TEAM 

As an Expert Manager, Technology Delivery, you will support the day-to-day implementation of technology transformation projects, helping deliver and operationalize strategic initiatives that achieve significant business outcomes and impact. You will work directly with clients and lead cross-functional teams, taking ownership of critical project components while managing scope, schedules, budgets, risks, and business results to ensure successful delivery. You will apply strong project management and analytical skills, identify issues, develop hypotheses, execute analyses, and translate data into meaningful insights and recommendations for key decision-makers. You will also improve the efficiency, effectiveness, and quality of clients' business processes and operations in the context of large technology transformations, driving clients to action through comprehensive implementation plans that deliver tangible value. 

WHAT YOU’LL DO 

End-to-End Transformation Delivery 

• Participate in end-to-end technology and digital transformation projects, solving the most pressing needs of our clients. 
• Coordinate initiatives and oversee project management processes, standards, and governance to ensure projects deliver value according to timeline and quality standards. 
• Identify and capitalize on value creation opportunities in each client situation, ensuring that strategic initiatives translate into measurable business impact. 
• Drive continuous improvement of the project management process to enhance project delivery efficiency, effectiveness, and quality.

Project Management & Performance Oversight 

• Establish and implement PMO tools such as Microsoft Project, ServiceNow, and LeanIX from inception, guiding the team through onboarding to ensure seamless project operations and efficiency. 
• Execute project management activities, ensuring adherence to established methodologies, processes, and standards within the PMO. 
• Monitor and evaluate project performance against key metrics, including scope, schedule, budget, and quality, and take corrective actions as necessary. 
• Organize the work of the team by allocating clear responsibilities among case team members.

Client Delivery & Insight Development 

• Manage and ensure execution of quantitative and qualitative analyses of business processes. 
• Support in managing and coaching teams to research and understand the client organization and industry; interview, conduct focus groups, and facilitate workshops with client employees, management teams, and other stakeholders. 
• Help oversee the preparation and refinement of project deliverables, including comprehensive reports, workshop materials, and compelling business proposals, ensuring alignment with project objectives and client expectations.

Firm & Capability Development 

• Contribute to key firm-building initiatives (Practice/Capability Area knowledge building and IP generation, training, recruiting, mentorship, office initiatives, etc.).  

ABOUT YOU 

Education 

• Required: Bachelor's degree preferably in Business Administration, Computer Science / Engineering, Information management or other tech-related fields  
• Preferred: Courses in digital/tech transformation  

Experience 

• Fluency in English (written and spoken) 
• 6+ years of experience in consulting, a start-up or other business environment, preferably within the Tech industry 
• Experience with project management for large tech transformations 
• Experience collaborating with other vendor partners (e.g., IBM, Accenture) 
• Experience conducting stakeholder interviews and facilitating workshops to identify process gaps and opportunities for improvement

Knowledge, skills and abilities 

• Sound knowledge in IT operating models, enterprise architecture, cloud, process excellence, and business integration 
• Knowledge of project management methodologies and best practices in program management, process improvement, and risk management to deliver tangible results and value through project management expertise 
• Good knowledge of best practices in process improvement and risk management to deliver tangible results and deliver value 
• Adept at bridging software and systems expertise with business leadership requirements 
• Experience using specific project management tools in large IT transformations such as Microsoft Project, ServiceNow, LeanIX 
• Familiarity with project management methodologies and best practices in program management, process improvement, and risk management 
• Ability to assist in preparing and presenting project deliverables to key decision-makers, articulating insights and recommendations clearly 
• Knowledge within Tech B2B specific context 
• Demonstrated strong verbal and written communication skills, effective collaboration, organizational, and problem-solving skills 
• Effective management and working skills, fostering collaboration and ensuring successful execution of project tasks and objectives 
• Robust analytical skillset, with organized and deadline-driven ways of working 
• A solid team player who’s also an independent thinker 
• Self-motivated and able to work under pressure and on a tight timeline