Priscilla Dell'Orto
Partner,
Head of our Asia Pacific Customer practice, with extensive experience advising financial services clients on strategy and customer-centric transformation.
About Priscilla
Expertise
Highlights
- Greater China Champion, Customer practice
- Private equity diligence and partner screening expert
- 10+ years’ global firm experience
Priscilla Dell’Orto is the head of our Asia Pacific Customer practice and an active member of our Financial Services practice.
Since joining us in 2010, Priscilla has honed expertise across the customer spectrum, specializing in customer experience, including the Net Promoter System® and NPS Prism, customer journey design, customer-led growth and digital transformation.
Her recent case work, in partnership with life insurance, banking and private equity clients, has also included Agile initiatives, operating model, market entry, IT strategy and cost transformation.
Prior to joining us, Priscilla worked in strategic planning for a leading automotive manufacturer in France and Germany.
She holds an MBA from the New York University Stern School of Business and a bachelor’s degree from Bocconi University.
Recent Insights
- “Customer Behavior and Loyalty in Banking,” Webinar, Αύγουστος 2023
- “Using AI to Build Stronger Connections with Customers,” HBR.org, Αύγουστος 2023, Article
- “Realizing Full-Potential Marketing in Financial Services,” Webinar, Ιούνιος 2023
- “The Unbeatable Strategy That Too Many Leaders Miss,” Webinar, Απρίλιος 2022
- “Financial Services Opportunities in China’s Greater Bay Area,” Webinar, Φεβρουάριος 2021