Priscilla Dell'Orto

파트너, Hong Kong

Head of our Asia Pacific Customer practice, with extensive experience advising financial services clients on strategy and customer-centric transformation.

Priscilla

전문 분야

Highlights

  • Greater China Champion, Customer practice
  • Private equity diligence and partner screening expert
  • 10+ years’ global firm experience

Priscilla Dell’Orto is the head of our Asia Pacific Customer practice and an active member of our Financial Services practice. She is based in Hong Kong.

Since joining us in 2010, Priscilla has honed expertise across the customer spectrum, specializing in customer experience, including the Net Promoter System® and NPS Prism, customer journey design, customer-led growth and digital transformation.

Her recent case work, in partnership with life insurance, banking and private equity clients, has also included Agile initiatives, operating model, market entry, IT strategy and cost transformation.

Prior to joining us, Priscilla worked in strategic planning for a leading automotive manufacturer in France and Germany.

She holds an MBA from the New York University Stern School of Business and a bachelor’s degree from Bocconi University.

베인에 궁금하신 점이 있으신가요?

베인은 주저 없이 변화를 마주할 줄 아는 용감한 리더들과 함께합니다. 그리고, 이들의 담대한 용기는 고객사의 성공으로 이어집니다.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.