Infographic

Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience

Half of consumers’ digital purchases go to a competitor of their primary bank, and half of those who buy anywhere encounter friction in the process.

By Gerard du Toit, Nikola Glusac, and Katrina Cuthell

  • First published on diciembre 14, 2021

Infographic

Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience
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Authors
  • Headshot of Gerard du Toit
    Partner, Boston
  • Headshot of Nikola Glusac
    Partner, Berlin
  • Headshot of Katrina Cuthell
    Partner, Sydney
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