Infographic

Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience

Half of consumers’ digital purchases go to a competitor of their primary bank, and half of those who buy anywhere encounter friction in the process.

Di Gerard du Toit, Nikola Glusac, e Katrina Cuthell

  • First published on dicembre 14, 2021

Infographic

Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience
en
Order the Bain Book

Winning on Purpose: The Unbeatable Strategy of Loving Customers

This new book by Fred Reichheld, Darci Darnell, and Maureen Burns demonstrates that great leaders embrace a higher purpose to win, and Net Promoter® shines as their guiding star.

About the Research

Data powered by Dynata, a leading global first-party data and insights platform.
Autori
  • Headshot of Gerard du Toit
    Partner, Boston
  • Headshot of Nikola Glusac
    Partner, Berlin
  • Headshot of Katrina Cuthell
    Partner, Sydney
Contattaci
Tags

Come abbiamo aiutato i nostri clienti

Strategia A Bold New Strategy Restores a Bank to a Leadership Position

Leggi un caso di studio

A European Banking Giant Rises to the Fintech Challenge

Leggi un caso di studio

Blockchain-enabled Payment Flows: A Payments Company Reviews its Strategy

Leggi un caso di studio

Vuoi continuare la conversazione?

Aiutiamo i leader globali e le loro aziende ad affrontare problemi e a cogliere le opportunità. Sosteniamo cambiamenti e otteniamo risultati duraturi.