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Jim Dixon: Improving Customer Experience in Enterprise Technology

As more products and services move to the cloud, companies need to make customer experience a priority.

By James Dixon

Video

Jim Dixon: Improving Customer Experience in Enterprise Technology
en

Customer experience in enterprise technology has long been an afterthought. But as more products and services move to the cloud, companies need to make customer experience a priority, explains James Dixon, a partner in Bain's Technology, Media and Telecom practices.

Read the Bain Brief: Why customer experience matters more than ever for enterprise IT

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