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Video

Corrie Carrigan: Escaping the Doom Loop in Bank Contact Center Operations

How banks can reduce avoidable calls to contact centers.

Video

Corrie Carrigan: Escaping the Doom Loop in Bank Contact Center Operations
en

Banks are trying to reduce avoidable calls to their contact centers to lower costs and improve the customer experience. Corrie Carrigan, a partner in the Financial Services practice, discusses three ways that banks can reduce call volumes. 

Read the Bain BriefEscaping the doom loop in contact center operations 

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