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Corrie Carrigan: Escaping the Doom Loop in Bank Contact Center Operations

How banks can reduce avoidable calls to contact centers.

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Corrie Carrigan: Escaping the Doom Loop in Bank Contact Center Operations
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Banks are trying to reduce avoidable calls to their contact centers to lower costs and improve the customer experience. Corrie Carrigan, a partner in the Financial Services practice, discusses three ways that banks can reduce call volumes. 

Read the Bain BriefEscaping the doom loop in contact center operations 

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