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Retailers Plan to Invest in Supply Chain Resilience

With online demand surging, companies aim to boost supply chain speed and flexibility.

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Retailers Plan to Invest in Supply Chain Resilience

Covid-19 has forced retail and consumer goods companies to reassess just how vital supply chains are to their success. A recent survey by Bain & Company and Microsoft shows these industries are prioritizing investment in three key capabilities to improve responsiveness and speed: omnichannel supply management, predictive planning and flexible operations. All three capabilities were important before the pandemic, but now they have become critical to cope with a continuing surge in online sales.

Related brief

It's Time to Build Resilience into Retail and Consumer Goods Supply Chains

Reeling from Covid-19 disruptions, leaders are investing to improve speed and agility.


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