Infographic Has Consumer Behavior Changed Forever? Our latest survey shows some prepandemic norms will return quicker than others, significant regional differences remain, and omnichannel is more important than ever. By François Faelli, Leah Johns, and Charlotte Apps junio 11, 2021 Infographic Has Consumer Behavior Changed Forever? en Authors François Faelli Partner, Brussels Leah Johns Practice Director, Lisbon Charlotte Apps Practice Area Director (spanish), Toronto Contact us Tags Consumer Products Future of Retail