Assistant, Office Services

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

You’ll join our Office Services team in London, working closely with colleagues across Operations, Technology Services and Reception. Together, this team helps keep our internal working areas and client spaces high quality, well organised and fit for purpose, enabling our people and visitors to have a smooth, professional experience every day.

WHERE YOU’LL FIT WITHIN THE TEAM

In this highly visible and varied role, you’ll help provide an exceptional level of customer service across our London office. You’ll support the smooth running of the office, respond to day-to-day requests and help maintain a professional, welcoming environment where our teams can work effectively and efficiently.

This is a busy, in-person, office-based role that requires a positive, can-do attitude, strong teamwork and the ability to work to tight deadlines in a fast-paced environment.

WHAT YOU’LL DO

In this role, you will:

• Provide helpdesk support, responding to queries and requests in person, by email and by phone 
• Deliver high-quality photocopying, scanning, slide and presentation materials as required 
• Keep floor copier points clean, tidy and stocked with stationery and copier paper 
• Book local and international couriers as needed 
• Collect and distribute post and parcels 
• Order and manage stationery supplies, ensuring stock levels are well maintained 
• Order and distribute business cards where required 
• Maintain and manage the lost property log with the manager, disposing of items when appropriate 
• Allocate lockers to new joiners on request and maintain an accurate tracking system 
• Perform regular locker audits across gym, basement and floor lockers 
• Liaise with building security to produce building access passes 
• Report building defects to the building maintenance team and track issues through to resolution 
• Work closely with Operations, Technology Services and Reception to ensure internal working areas and client spaces remain high quality and fit for purpose 

You’ll also support meeting room set-up for internal and client meetings, including:

• Managing room layout requests for internal meeting rooms 
• Liaising with Reception and updating the Office Services calendar with the detail needed for timely room set-up 
• Completing daily checks of team, training and sector rooms 
• Ensuring whiteboards are cleaned, materials are removed and whiteboard pens are restocked 
• Checking that the correct furniture is in place 
• Reporting maintenance issues as needed 

You’ll help ensure all offices are checked daily, clean, tidy and ready for use. As part of daily floor walks, you will:

• Clear desks and shared spaces, removing items left behind and logging them as lost property 
• Check desks are ready for use, including chairs, mice, keyboards and screens 
• Ensure shared areas are clean and tidy, reporting maintenance issues to the relevant team 
• Support the Technology Services team by checking for “Tent Cards” and reporting faulty or missing equipment 
• Check that the gym is clean and tidy, equipment is returned to the correct area and faults are reported 

You’ll also build a good working knowledge of the front-of-house operating model so you can provide support when needed. This includes room booking systems and policies, catering processes, office access policies, Teams switchboard, visitor management and start- and end-of-day procedures.

You’ll also act as a fire warden and first aider; training will be provided.

These responsibilities are not exhaustive and may evolve depending on business needs.

ABOUT YOU

You are a strong team player who is adaptable, approachable, confident and professional. You bring excellent customer service experience and enjoy working in a role where every day can look a little different.

You will be successful in this role if you have:

• At least 12 months of experience in a customer service role 
• Experience working in a demanding, client-driven Office Services or Facilities environment, preferably within professional services 
• Strong Microsoft Office skills, particularly Outlook 
• Minimum GCSE-level standard education 
• Excellent customer service and communication skills 
• Strong organisational skills and the ability to prioritise 
• The ability to stay calm under pressure 
• Meticulous attention to detail 
• A friendly, approachable and proactive style 
• Strong problem-solving skills 
• The ability to multitask and work independently when needed 
• A positive, can-do attitude 

This is an in-person, office-based role.

HOURS

Our Office Services helpdesk is open from 8:00 a.m. to 6:00 p.m., Monday to Friday. The team operates across two shifts: 8:00 a.m. to 4:30 p.m. and 9:30 a.m. to 6:00 p.m. A reasonable amount of flexibility is required to meet business demand