This once-stable industry is undergoing a profound transformation. You can, too.
Telcos face a paradox: The connectivity they provide is more important than ever, to consumers and business alike. Yet key financial and customer satisfaction measures are low and getting lower, forcing telcos to make hard choices about where to play and how to win.
That challenge is made all the more difficult by several disruptive forces that will upend the traditional integrated telco model over the next decade. To respond effectively, companies will need to adapt their strategies and operating models. Maintaining the status quo will not be an option, and companies will face focused, built-for-purpose competitors in four distinct arenas: infrastructure, services, platforms, and vertical solutions.
Telcos will therefore need to unlearn the old ways and quickly adapt to this new reality. Pick your arena, or arenas, wisely, and understand that each has a very distinct set of rules that define success.
We can help you decide where to play, when to transition to a new model, and how to understand the rules that define each arena. Our telecom consulting experts have transformed the businesses of most major players across the industry: We’ve helped 93% of the world’s top 30 telecom operators, and we are the leading adviser for private equity funds on telecom deals. We work closely with you to determine your ideal fighting shape, your capacity for change, your current and future technological capabilities and priorities, and, above all, your customer centricity.
We combine deep industry expertise, strategic partnerships, and proprietary tools to help you:
The telecommunications industry is at an inflection point. The telco of the future will embrace new technologies and processes while keeping customer needs front and center.
Share of top telecom companies we’ve helped globally
Telecommunications consulting projects in the last decade
It’s a new era for telcos: As 5G takes hold, it’s no longer enough to be digitally native. You need to be AI-native. That’s why we created Lumi, a breakthrough AI-powered platform that gives all your decision-makers incredibly detailed customer, competitive and network data & insights, so they can make faster, more accurate decisions that drive superior ROI.
Unlock value with a customer-centric business model powered by data and digital
An integrated approach that connects sustainability to your strategy—and to results
Transform your operating model to simplify your organization, streamline work processes, reveal digital opportunities and unlock massive savings.
Address the challenge of maintaining the telecom industry’s target capital intensity ratio by prioritizing capital expenditures that improve strategic position and enable market share growth.
Build a truly representative organization characterized by a culture of belonging, support and trust.
We provide customized learning experiences led by Bain experts who combine deep domain knowledge with real-world perspectives.