Every industry is experiencing disruption and uncertainty amid the Covid-19 crisis. Gerard du Toit, global leader of Bain's Customer Experience capabilities, and Michael Brookshire, a partner with Bain's Performance Improvement practice, discuss how companies can leverage their digital capabilities to emerge stronger from the crisis.
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As the global pandemic deepens and the human cost of Covid-19 rises, the novel coronavirus outbreak is sending shocks through the world economy. But across industries, companies can take action now to protect their employees and customers and minimize the economic damage.
The ongoing shift to digital customer experience just hit fast-forward. Here are the components for a bold plan to catch up to changing customer behavior.