As the Covid-19 situation rapidly evolves, companies are seeing both challenges and opportunities to serve customers and inspire frontline employees. Karen Harris, managing director of Bain's Macro Trends Group, and Darci Darnell, global leader of Bain's Customer practice, share their perspectives on how companies can respond now and in the future.
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As the global pandemic deepens and the human cost of Covid-19 rises, the novel coronavirus outbreak is sending shocks through the world economy. But across industries, companies can take action now to protect their employees and customers and minimize the economic damage.