Jeff Katzin
Partner,
Media and telecom expert with more than 10 years’ experience advising both public companies and private equity clients.
About Jeff
Expertise
Highlights
- Deep focus on network service providers, television, film distribution and home entertainment
- Capability emphases on customer experience, customer service, marketing excellence and transformation
Jeff Katzin is a member of our Telecommunications, Media & Technology (TMT) and Customer Strategy & Marketing practices.
Jeff advises both public companies and private equity investors on customer experience, performance improvement, marketing excellence and transformation. His recent client work has focused on network service providers, television, film distribution and home entertainment.
He is also deeply versed in the Net Promoter System® (NPS), contact center optimization, and Zero-based Redesign (ZBR).
Prior to joining the firm in 2011, he worked as a consultant for another top firm, advising leading non-profits, colleges and universities on investment strategy.
He holds an MBA from Harvard Business School and a bachelor’s degree in economics from Tufts University.
Jeff serves on the board of the Broome Street Academy Charter High School.
Recent Insights
- “AI raises the stakes in marketing, opening gap between leaders and laggards in the race to harness its potential—Bain & Company analysis,” Press release, czerwiec 2025
- “No Place to Hide: AI Demands Excellence in All Aspects of Marketing,” Snap Chart, czerwiec 2025
- “For Marketers, Generative AI Moves from Novelty to Necessity ,” Brief, luty 2025
- “Cannes Lions 2024: Takeaways for Modern Marketers,” Webinar, czerwiec 2024
- “Advertisers face far-reaching disruptions as distracted consumers’ attention to content weakens across media platforms—Bain & Company analysis,” Press release, czerwiec 2024