Bain utilizza i cookie per migliorare la funzionalità e le prestazioni di questo sito. Ulteriori informazioni in merito si trovano nella nostra Informativa sulla Privacy. Continuando a navigare su questo sito, acconsenti all'uso dei cookie.

Jeff Katzin

Partner, New York

Media and telecom expert with more than 10 years’ experience advising both public companies and private equity clients.

Profilo di Jeff

Competenze

Highlights

  • Deep focus on network service providers, television, film distribution and home entertainment
  • Capability emphases on customer experience, customer service, marketing excellence and transformation

Jeff Katzin is a partner in our Telecommunications, Media & Technology (TMT) and Customer Strategy & Marketing practices, based in New York.

Jeff advises both public companies and private equity investors on customer experience, performance improvement, marketing excellence and transformation. His recent client work has focused on network service providers, television, film distribution and home entertainment.

He is also deeply versed in the Net Promoter System® (NPS), contact center optimization, and Zero-based Redesign (ZBR).

Prior to joining the firm in 2011, he worked as a consultant for another top firm, advising leading non-profits, colleges and universities on investment strategy.

He holds an MBA from Harvard Business School and a bachelor’s degree in economics from Tufts University.

Jeff serves on the board of the Broome Street Academy Charter High School.

Recent Insights

Vuoi continuare la conversazione?

Aiutiamo i leader globali e le loro aziende ad affrontare problemi e a cogliere le opportunità. Sosteniamo cambiamenti e otteniamo risultati duraturi.