Jeff Katzin
Partner,
Media and telecom expert with more than 10 years’ experience advising both public companies and private equity clients.
Sobre Jeff
Experiencia
Highlights
- Deep focus on network service providers, television, film distribution and home entertainment
- Capability emphases on customer experience, customer service, marketing excellence and transformation
Jeff Katzin is a member of our Telecommunications, Media & Technology (TMT) and Customer Strategy & Marketing practices.
Jeff advises both public companies and private equity investors on customer experience, performance improvement, marketing excellence and transformation. His recent client work has focused on network service providers, television, film distribution and home entertainment.
He is also deeply versed in the Net Promoter System® (NPS), contact center optimization, and Zero-based Redesign (ZBR).
Prior to joining the firm in 2011, he worked as a consultant for another top firm, advising leading non-profits, colleges and universities on investment strategy.
He holds an MBA from Harvard Business School and a bachelor’s degree in economics from Tufts University.
Jeff serves on the board of the Broome Street Academy Charter High School.
Recent Insights
- “Ready for Launch: How Gen AI Is Already Transforming Marketing,” Brief, mayo 23, 2023
- “Telcos, Stop Debating Generative AI and Just Get Going,” Brief, abril 12, 2023
- “CMO Dilemma: How to Talk to Your CFO as Cost Cuts Loom,” Brief, marzo 25, 2020
- “In Media, Trimming Costs Boosts Value,” Snap Chart, junio 26, 2019
- “Beyond the Economic Downturn: Recession Strategies to Take the Lead Now!,” Supply Chain 24/7, junio 14, 2019, Article