Bain verwendet Cookies, um die Funktionalität und Leistung dieser Website zu verbessern. Weitere Informationen finden Sie in unserer Datenschutzerklärung. Mit Nutzung dieser Website erklären Sie sich mit der Verwendung von Cookies einverstanden.

Jeff Katzin

Partner, New York

Media and telecom expert with more than 10 years’ experience advising both public companies and private equity clients.

Biografie Jeff

Expertise

Highlights

  • Deep focus on network service providers, television, film distribution and home entertainment
  • Capability emphases on customer experience, customer service, marketing excellence and transformation

Jeff Katzin is a partner in our Telecommunications, Media & Technology (TMT) and Customer Strategy & Marketing practices, based in New York.

Jeff advises both public companies and private equity investors on customer experience, performance improvement, marketing excellence and transformation. His recent client work has focused on network service providers, television, film distribution and home entertainment.

He is also deeply versed in the Net Promoter System® (NPS), contact center optimization, and Zero-based Redesign (ZBR).

Prior to joining the firm in 2011, he worked as a consultant for another top firm, advising leading non-profits, colleges and universities on investment strategy.

He holds an MBA from Harvard Business School and a bachelor’s degree in economics from Tufts University.

Jeff serves on the board of the Broome Street Academy Charter High School.

Recent Insights

Möchten Sie mit uns in Kontakt bleiben?

Wir unterstützen Führungskräfte weltweit, die kritischen Themen in ihrem Unternehmen zu adressieren. Gemeinsam schaffen wir nachhaltige Veränderungen und Ergebnisse.