Jeff Katzin is a partner in our Telecommunications, Media & Technology (TMT) and Customer Strategy & Marketing practices, based in New York.

Jeff advises both public companies and private equity investors on customer experience, performance improvement, marketing excellence and transformation. His recent client work has focused on network service providers, television, film distribution and home entertainment.

He is also deeply versed in the Net Promoter System® (NPS), contact center optimization, and Zero-based Redesign (ZBR).

Prior to joining the firm in 2011, he worked as a consultant for another top firm, advising leading non-profits, colleges and universities on investment strategy.

He holds an MBA from Harvard Business School and a bachelor’s degree in economics from Tufts University.

Jeff serves on the board of the Broome Street Academy Charter High School.