Stanford Специализация Потребительские товары Телекоммуникации Финансовые услуги Customer Experience Innovation Operations Culture Change Customer Experience Analytics Net Promoter® Stanford Swinton shares three actions banking executives can take to defend against disruption. Recent Insights “Tech Companies Gain Ground with Banking Customers,” Snap Chart, 25.11.2019 “What Loyalty-Leading Banks Do Differently,” Snap Chart, 25.11.2019 “As Retail Banks Leak Value, Here's How They Can Stop It,” Report, 18.11.2019 “Why Brands in the UK Win or Lose on Customer Experience,” Snap Chart, 09.10.2019 “How Customer Loyalty Spurs Growth and Better Economics for Banks,” Snap Chart, 09.01.2019