Stanford 専門分野 金融サービス 消費財 通信 Customer Experience Innovation オペレーション Culture Change Customer Experience Analytics Net Promoter® Stanford Swinton shares three actions banking executives can take to defend against disruption. Recent Insights “Tech Companies Gain Ground with Banking Customers,” Snap Chart, 2019年11月25日 “What Loyalty-Leading Banks Do Differently,” Snap Chart, 2019年11月25日 “As Retail Banks Leak Value, Here's How They Can Stop It,” Report, 2019年11月18日 “Why Brands in the UK Win or Lose on Customer Experience,” Snap Chart, 2019年10月9日 “How Customer Loyalty Spurs Growth and Better Economics for Banks,” Snap Chart, 2019年1月9日