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      Darrell Rigby

      Partner,

      Boston
      Headshot of Darrell Rigby
      Ponte en contacto

      Acerca de Darrell

      Experiencia

      • Retail
      • Agile Enterprise
      • Digital
      • People and Organization
      • Strategy
      • BothBrain® Innovation
      • Omnichannel Strategy

      Highlights

      • 40+ years of firm experience
      • Author of Winning in Turbulence and Doing Agile Right

      Darrell Rigby is head of our Global Innovation and Agile practices and is the former head of our Global Retail practice.

      Darrell joined Bain in 1978 and specializes in innovation and retail growth strategies. Over the past 42 years, he has worked with many of the world's most successful companies.

      A frequent speaker and writer on innovation and retail issues including agile innovation, BothBrain innovation®, omnichannel retailing, winning in turbulence, brand positioning and change management, he regularly speaks at management conferences and has made media appearances on CNBC, CNN Moneyline and Bloomberg. His research is widely published in the business pages of many US and international publications, including The Harvard Business Review, The Wall Street Journal, BusinessWeek and The Financial Times.

      He is the author of Winning in Turbulence (2009) and Doing Agile Right (2020).

      Darrell holds an MBA from Harvard Business School with high distinction (Baker Scholar). He is a graduate of Brigham Young University, where he received a bachelor of science in business management, summa cum laude.

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      The Customer Confidential Podcast

      Agile Is Not Just a Method, It’s a Mindset
      The surest sign that Agile is working, says Bain’s Darrell Rigby, comes when an entire organization demonstrates an obsession with customer satisfaction.
      NetPromoterSystem.com
      Five Keys to Successful Innovation (Hint: Start with Customers)
      Darrell Rigby, head of Bain's Global Innovation practice, discusses what it takes to turn a great idea into an innovation, the "BothBrain" innovation concept and the dangers of multitasking.
      NetPromoterSystem.com

      Recent Insights

      • “The 2026 Retail Executive Agenda ,” Retail Holiday Newsletter,enero 30, 2026, Brief
      • “Get Off the Transformation Treadmill,” Harvard Business Review,diciembre 02, 2025, Article
      • “The Power of Strategic Fit in Retail,” Brief, octubre 29, 2025
      • “2025 Holiday Shopping Outlook,” Infographic, septiembre 09, 2025
      • “Personalization: AI for Retail Marketing Magic,” Brief, marzo 21, 2025

      In the News

      • “Bain & Company predicts a 7% uptick in US holiday shopping sales this year—the second-highest growth rate in 20 years,” Press release, septiembre 15, 2021
      • “The Agile Organization: Balancing Efficiency and Innovation (Even in Tough Times),” Harvard Business Review,julio 20, 2020, Harvard Business Review
      • “How Agile Integrates Operations And Innovation,” Harvard Business Journal,mayo 22, 2020, Harvard Business Journal
      • “Retail’s revolution ,” Consulting Magazine,enero 01, 2015, Consulting Magazine
      • “Inspire Organisational Agility, Don’t Command It,” CXO Mag,CXO Mag

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