He previously led our EMEA CME practice and our global Customer Experience Transformation capability.
Frédéric has 20+ years of management consulting experience and focuses on leading customer-centric and purpose-lead company transformations across Europe, Middle-East and Africa, in Communications, Media, Utilities and Technology sectors.
He holds deep expertise in full potential transformations, strategy, customer experience, omni-channel redesign, simplification and digitization, agile operating model, new digital business, performance improvement.
Outside of his client work, Frédéric has lead Bain’s global Insead recruiting, and is actively engaged in coaching and training of consultants.
He is also engaged in non-profit activities, notably with Doctors Without Borders and with the Insead Alumni Association.
Frédéric holds an MBA from INSEAD with distinction, and a Master’s degree in Business Engineering from the Solvay Business School.