- Bain Simple & Digital co-leader
- Bain Customer Experience Transformation former leader
- Member of Doctors Without Borders Advisory Board in Belgium
- Former President of INSEAD Alumni Association of Belgium
Frédéric Debruyne is the leader of our Europe, Middle East and Africa Communications, Media & Entertainment practice and the co-leader of Bain Simple & Digital, based in Brussels. He previously led Bain Customer Experience Transformation within the Customer Strategy & Marketing practice.
Becoming a customer-centric leader requires a multi-year transformation, excelling at deriving customer insights, along with deep operating model and cultural changes.
Frédéric has more than 20 years of management consulting experience and focuses on leading full potential transformations for telecommunications clients across EMEA. He focuses on strategy, revenue growth, customer experience, digital transformations and making organizations more agile and customer-centric. He has also led multiple successful technology and media company transformations.
Frédéric is engaged in non-profit activities, notably as a Member of the Doctors Without Borders Advisory Board in Belgium. He was previously President of the INSEAD Alumni Association of Belgium.
Frédéric holds a degree in Business Engineering from the Solvay Business School and an MBA from INSEAD with distinction.