Extensive experience driving successful strategies and transformations for leading telecommunications and technology companies, focusing on customer centricity, growth and digitization.
Frédéric Debruyne is a partner in Bain & Company's Brussels office.
He is the leader of Bain's EMEA Telecommunications practice and the co-leader of Bain Simple & Digital. He previously led Bain Customer Experience Transformation within the Customer Strategy & Marketing practice.
Becoming a customer-centric leader requires a multi-year transformation, excelling at deriving customer insights, along with deep operating model and cultural changes.
Frédéric has more than 20 years of management consulting experience and focuses on leading full potential transformations for telecommunications clients across Europe, the Middle East and Africa. He focuses on strategy, revenue growth, customer experience, digital transformations and making organizations more agile and customer-centric. He has also led multiple successful technology and media company transformations.
Frédéric is engaged in non-profit activities, notably as a Member of the Doctors Without Borders Advisory Board in Belgium. He was previously President of the INSEAD Alumni Association of Belgium.
Frédéric holds a degree in Business Engineering from the Solvay Business School and an MBA from INSEAD with distinction.