Priscilla Dell'Orto
Partner,
Head of our Asia Pacific Customer practice, with extensive experience advising financial services clients on strategy and customer-centric transformation.
Sobre Priscilla
Experiencia
Highlights
- Greater China Champion, Customer practice
- Private equity diligence and partner screening expert
- 10+ years’ global firm experience
Priscilla Dell’Orto is the head of our Asia Pacific Customer practice and an active member of our Financial Services practice.
Since joining us in 2010, Priscilla has honed expertise across the customer spectrum, specializing in customer experience, including the Net Promoter System® and NPS Prism, customer journey design, customer-led growth and digital transformation.
Her recent case work, in partnership with life insurance, banking and private equity clients, has also included Agile initiatives, operating model, market entry, IT strategy and cost transformation.
Prior to joining us, Priscilla worked in strategic planning for a leading automotive manufacturer in France and Germany.
She holds an MBA from the New York University Stern School of Business and a bachelor’s degree from Bocconi University.
Recent Insights
- “China’s personal luxury market contracts 3%–5% in 2025 but shows signs of recovery,” Press release, enero 29, 2026
- “The 2025 Chinese Personal Luxury Goods Market,” Report, enero 28, 2026
- “AI Won’t Just Cut Costs, It Will Reinvent the Customer Experience,” Brief, noviembre 10, 2025
- “Customer Behavior and Loyalty in Banking,” Webinar, agosto 17, 2023
- “Using AI to Build Stronger Connections with Customers,” HBR.org,agosto 01, 2023, Article