Infographic How Banks Can Stop Hidden Defections Traditional banks are losing customers to digital insurgents and may not even know it. Here's how banks can fight back. noviembre 18, 2019 Infographic How Banks Can Stop Hidden Defections Inspired by As Retail Banks Leak Value, Here's How They Can Stop It Bain’s 2019 global customer loyalty in retail banking report shows why customers increasingly embrace technology firms for banking products. Tags Bain Customer Experience Transformation Bain Digital Transformation Bain Simple & Digital Banking Customer Loyalty in Banking Financial Services NPS Prism℠