Infographic How Banks Can Stop Hidden Defections Traditional banks are losing customers to digital insurgents and may not even know it. Here's how banks can fight back. noviembre 18, 2019 Infographic How Banks Can Stop Hidden Defections en Inspired by As Retail Banks Leak Value, Here's How They Can Stop It Bain’s 2019 global customer loyalty in retail banking report shows why customers increasingly embrace technology firms for banking products. Tags Bain Simple & Digital Banking Cost Transformation Customer Experience Customer Loyalty in Banking Financial Services Net Promoter System®
