Infographic

How Banks Can Stop Hidden Defections

Traditional banks are losing customers to digital insurgents and may not even know it. Here's how banks can fight back.

Infographic

How Banks Can Stop Hidden Defections
How Banks Can Stop Hidden Defections
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As Retail Banks Leak Value, Here's How They Can Stop It

Bain’s 2019 global customer loyalty in retail banking report shows why customers increasingly embrace technology firms for banking products.

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프로젝트 사례

고객 전략 및 마케팅 A Global Bank Digitizes the Customer Experience

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고객 전략 및 마케팅 Bank gets back to basics to protect customer base

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성과 개선 The change process unlocks potential and profits

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Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

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