Jeff Melton
Former Partner,
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Experiencia
Recent Insights
- “Delighting the Customer: How Leaders Improve Business-to-Business Service Delivery,” Brief, julio 23, 2020
- “AI Is Making Better Customer/Agent Matches,” Video, septiembre 04, 2019
- “AI Is Lifting Service-Center Performance,” Brief, febrero 04, 2019
- “Jeff Melton: Service Design and Operations,” Video, diciembre 21, 2018
- “Firing Up the Customer Experience Factory,” Brief, junio 13, 2018