Payroll Coordinator

Job ID


Work area(s)




Employment type

Permanent Full-Time




Description & Requirements


Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.

Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a platinum rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 1% of all companies. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. 



You will, as the successful candidate in this position, be responsible for the timely calculation, processing, and distribution of Canadian payrolls, including executing payroll changes, manual entries, pro-rated payments, tax computation, and benefit deductions. This individual will be expected to provide comprehensive customer service to employees at all levels and ensure compliance with all internal policies and procedures.


Transactional/ Processing – 70%

  • You will execute Canadian semi-monthly and monthly payroll runs, responsible for adjustments for approval and entry. This includes managing employee status changes, benefit deductions, taxable fringe benefits, loan collections, leaves of absence, new hires, transfers, terminations, and other payroll-related entries.
  • You will contribute to year-end preparations by conducting audits, processing necessary adjustments, and ensuring the balance of tax forms.
  • You will audit input entered by regional and global HR in the Workday Payroll/HCM software, initiating communication and making corrections as required.
  • You will ensure meticulous processing of transactions in adherence to internal policies, procedures, and government agency regulations.
  • You will process and submit all Records of Employment to Service Canada each pay period.
  • You will cultivate specialized expertise in tax issues, payroll reporting, Workday and ADP software, and other payroll and accounting systems through active participation in job training and seminars. 
  • You will engage proactively in team projects. 
  • You will perform other duties and special projects as assigned or as responsibilities

 Documentation / Process – 20%

  • You will maintain the documentation flow for payroll changes, with clear communication with internal departments to ensure the accuracy and timeliness of payroll adjustments.
  • You will oversee the updating of all Canadian Payroll Processing documents and Standard Operating Procedures (SOPs).
  • You will ensure proper documentation and record-keeping practices, ensuring transactions align with internal policies, procedures, and relevant regulatory requirements.
  • You will assist in identifying risks and implementing new controls as needed.

Provide Excellent Customer Service – 10%

  • You will serve as an outstanding customer service representative for the organization, addressing inquiries from internal and external customers.
  • You will uphold a consistently high level of professionalism, whether working within the office or remotely.
  • You will respond promptly to employee inquiries concerning pay calculations, taxes, deductions, and benefits.


A Bachelor's degree or a degree in business related function (degree in accounting or finance is preferred), along with 1-3 years of progressive Canadian payroll experience or equivalent, and completion of National Payroll Institute PCP certification (or working towards it) is required. 

  • Experience with payroll processing systems (e.g., Workday Payroll, ADP Workforce Now, ADP Reporting, ADP GLI).
  • Knowledge of Canadian Year-end processes and reporting requirements
  • Attention to detail and strong analytical skills 
  • Ability to handle highly confidential information in a professional manner
  • Ability to train and be trained effectively, even in a remote environment
  • Ability to work productively both independently, as a self-starter, and as an integral member of the payroll team
  • Working knowledge of MS Office suite MS Teams. Proficient with Excel workbooks, reports, and analyzing data
  • Strong interpersonal and communication skills
  • English language fluency (both written and oral)
  • Flexible and adaptable to change
  • Ability to effectively prioritize tasks in a fast-paced, change-oriented environment.


Experience with Workday is an asset and experience with ADP Workforce Now or similar payroll product is preferred. 

Also, interpersonal and collaborative skills, ability to communicate and interact effectively with personnel at all levels throughout the organization. And an ability to take a leadership role to work collaboratively in a team environment through continued training and process enhancements is highly desired.


We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.