Caterina initially joined the firm in 2006 and has since served clients across both the Americas and EMEA. Her client portfolio predominantly includes international retailers and hotels, as well as travel agencies and services.
Her engagements focus on customer-led growth, customer experience transformation and strategy workshopping.
Caterina holds both a master’s degree in general management and an undergraduate degree in business from Università commerciale Luigi Bocconi.
- “Today’s Traveler: Infinite Paths to Purchase,” Brief, noviembre 2019