Richard Hawker is a principal based in Bain & Company's Melbourne office.
He has over 15 years' experience as both a management consultant and designer, and is Bain's global expert in service design and particularly in creative ideation and innovation methods.
Richard works extensively throughout Asia Pacific, and has global experience from having lived and worked in New Delhi, San Francisco and Silicon Valley.
He primarily works with clients within major service sectors such as telecommunications, technology, media, retail banking, insurance and utilities.
- “Breakthrough Design for a Better Customer Experience and Better Economics,” Brief, junio 2018