Solution
Net Promoter System®
Net Promoter System®
Create a culture that earns the passionate loyalty of your customers and employees.
We created the Net Promoter System® to help companies measure and manage customer loyalty. The Net Promoter Score® (NPS®) is a single, easy-to-understand metric that predicts overall company growth and customer lifetime value. These powerful tools can help you earn the passionate loyalty of your customers while inspiring the energy, enthusiasm and creativity of your employees. The result: profitable, sustainable organic growth.
Combined with our Simple & Digital customer experience approach NPS helps you increase customer delight, reduce operating costs and earn lasting loyalty. Take customer experience to a new level with NPS Prism®, our breakthrough benchmarking service that lets you compare your customer episodes—the discrete interactions that make up the customer journey—against those of your peers, so you can spot gaps and prioritize initiatives.
How We Can Help
How We Can Help
NPS Prism®
A unique customer experience benchmarking service that provides actionable insights and analysis to guide your creation of game-changing customer experiences.
Net Promoter® for People
Inspired, empowered employees go the extra mile to delight customers and keep them coming back. Net Promoter® for People makes that happen by unleashing the energy, enthusiasm and creativity of your workforce.
Advanced Analytics
Big Data promises profound competitive advantages, but to capture them you need to master the delicate alchemy of people, tools, data and strategy. Our Advanced Analytics expertise helps you perfect the formula and turn your data into a competitive advantage.
Customer Experience
Deliver a triple play of results: happier customers, employees and shareholders
Customer Episode Design
Achieve the CX triple play: Happier customers, employees and shareholders
Customer Experience Leadership
Pinpoint the customer experience improvements that produce outsized results
Client Results
Client Results
20%
Reduced customer attrition
2x
Industry revenue growth (for loyalty leaders)
10+ pts
NPS gains in first year
15%
Cost advantage
Insights
Featured Team Members
Results Delivery® is a registered trademark of Bain & Company, Inc. Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.