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Customer Loyalty and Net Promoter System®

Net Promoter System® creates a culture focused on earning the passionate loyalty of customers while inspiring the energy, enthusiasm and creativity of employees to accelerate profitable, sustainable organic growth.

Customer Loyalty and Net Promoter System®

Why Bain

Why Bain

  • Bain invented the Net Promoter Score (NPS) and the Net Promoter System and we continue to be the thought leaders and innovators in how companies earn customer loyalty and inspire employees. NPS PrismSM, our breakthrough benchmarking service, puts unprecedented new capabilities in your hands.
  • More than a decade of proven experience building loyalty-leading companies across both B2C and B2B industries.
  • Bain offers you unparalleled analytic and organizational tools to help you build your Net Promoter System, and our proprietary Results Delivery® approach to ensure that your change to a customer-centric culture endures.

What to Expect

What to Expect

Customer advocacy

Develop customers who stay longer, spend more, contribute suggestions and sing your company's praises to friends and colleagues.

Employee advocacy

Have employees who love working for you convey that passion and enthusiasm to your customers and work as self-directing, self-correcting teams.

Improved customer experience

Elicit regular customer feedback at the frontline and executive levels, allowing you to rapidly and continuously improve your customer experience.

Thought leadership

Our NPS Loyalty Forum offers you access to the best practices and latest thinking of executives and leading Net Promoter practitioners.

Vendor selection

Choose the vendors that best meet your needs, knowing that you can rely on our experience working with dozens of independent vendors that support all aspects of the Net Promoter System.

Client Results

Case study

Preserving donors at the Nature Conservancy

Bain & Company helped design a fundraising strategy for The Nature Conservancy that led to a 53 percent profit improvement opportunity.

may. 2, 2018

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Our Team

Rob Markey Partner New York

Gerard du Toit Partner Boston

Maureen Burns Partner Boston

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Insights
Telecommunications
Telcos and Coronavirus: Three Steps to Manage the Crisis
Telcos have a vital role to play in helping communities respond to the Covid-19 pandemic.
Brief
Healthcare
Customers and Employees Need Your Empathy
Your company’s actions during this crisis will demonstrate to people whether your relationships with them are genuine.
Brief
Telecommunications
Telco 2030: Wait-and-See Is No Longer an Option
The next decade will reshape the industry at lightning speed; to win, be bold.
Brief
Why Customer Loyalty Beats Quarterly Earnings
Across industries, companies that prioritize customer relationships deliver outsize growth.
Snap Chart
See more
Results Delivery® is a registered trademark of Bain & Company, Inc.
 
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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