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Solution

Net Promoter System℠

Net Promoter System℠

Create a culture that earns the passionate loyalty of your customers and employees.

Net Promoter System℠

We created the Net Promoter System to help companies measure and manage customer loyalty. The Net Promoter ScoreSM (NPS®) is a single, easy-to-understand metric that predicts overall company growth and customer lifetime value. These powerful tools can help you earn the passionate loyalty of your customers while inspiring the energy, enthusiasm and creativity of your employees. The result: profitable, sustainable organic growth.

Combined with our Simple & Digital customer experience approach NPS helps you increase customer delight, reduce operating costs and earn lasting loyalty. Take customer experience to a new level with NPS Prism® , our breakthrough benchmarking service that lets you compare your customer episodes—the discrete interactions that make up the customer journey—against those of your peers, so you can spot gaps and prioritize initiatives.

How We Can Help

How We Can Help

NPS Prism®

A unique customer experience benchmarking service that provides actionable insights and analysis to guide your creation of game-changing customer experiences.

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Net Promoter® for People

Inspired, empowered employees go the extra mile to delight customers and keep them coming back. Net Promoter® for People makes that happen by unleashing the energy, enthusiasm and creativity of your workforce.

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Advanced Analytics

Big Data promises profound competitive advantages, but to capture them you need to master the delicate alchemy of people, tools, data and strategy. Our Advanced Analytics expertise helps you perfect the formula for predictive NPS and turn all if your data into a competitive advantage.

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Customer Experience

Deliver a triple play of results: happier customers, employees and shareholders

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Customer Episode Design

Achieve the CX triple play: Happier customers, employees and shareholders

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Customer Experience Leadership

Pinpoint the customer experience improvements that produce outsized results

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Winning on Purpose

A must-read story and your indispensable guide for inspiring customer love within your own teams and utilizing Net Promoter to achieve both personal and business success. Available now!

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Experience & Impact

Experience & Impact

Client Results

Insights

Coro℠

Coro is a breakthrough suite of digital solutions that aligns people, processes, and technology in an integrated commercial system that makes your go-to-market organization the profitable growth engine you know it can be.

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We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Coro℠ is a service mark of Bain & Company, Inc.