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Video

Phil Sager: Experience Is the New Product; Here's How to Manage It

Episodes are the key to successful customer experiences.

  • mayo 23, 2019

Video

Phil Sager: Experience Is the New Product; Here's How to Manage It

Well-designed customer episodes can deliver better customer experiences at a lower cost. Phil Sager, a partner with Bain's Financial Services practice, describes how reorganizing around episodes, instead of products or functions, can produce scalable results. 

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Experience Is the New Product; Here's How to Manage It

Organize around customer episodes, improving them through Agile teams.

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