Bain uses cookies to improve functionality and performance of this site. More information can be found in our Privacy Policy. By continuing to browse this site, you consent to the use of cookies.

We have limited Spanish content available. View Spanish content.

Infographic

Loyalty in the UK: The Impact of Promoters on Consumer Brands

UK consumers who give companies a high Net Promoter Score switch less, recommend more and cost less to serve.

  • octubre 09, 2019

Infographic

Loyalty in the UK: The Impact of Promoters on Consumer Brands

Prepared in collaboration with MaritzCX

Prepared in collaboration with MaritzCX


MaritzCX combines research expertise, data and technology to make sure the right people in your organisation can understand and respond to every customer experience in real time.

Inspired by

Why Brands in the UK Win or Lose on Customer Experience

Bain's UK Consumer Study, the first of its kind, benchmarked the customer experience delivered by more than 190 brands in 15 industries across the country.

Tags

Want to continue the conversation

We help global leaders with their organization's most critical issues and opportunities. Together, we create enduring change and results