Infographic

Loyalty in the UK: The Impact of Promoters on Consumer Brands

UK consumers who give companies a high Net Promoter Score switch less, recommend more and cost less to serve.

Infographic

Loyalty in the UK: The Impact of Promoters on Consumer Brands
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Prepared in collaboration with MaritzCX

Prepared in collaboration with MaritzCX


MaritzCX combines research expertise, data and technology to make sure the right people in your organisation can understand and respond to every customer experience in real time.

Inspired by

Why Brands in the UK Win or Lose on Customer Experience

Bain's UK Consumer Study, the first of its kind, benchmarked the customer experience delivered by more than 190 brands in 15 industries across the country.

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베인에 궁금하신 점이 있으신가요?

베인은 주저 없이 변화를 마주할 줄 아는 용감한 리더들과 함께합니다. 그리고, 이들의 담대한 용기는 고객사의 성공으로 이어집니다.

Net Promoter System℠ is a service mark of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.