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Domenico Azzarello

Partner, Paris

Sobre Domenico

Domenico Azzarello is a partner and director based in Bain & Company's Paris office. He is the regional managing partner of Europe, the Middle East and Africa (EMEA).

He is responsible for shaping the strategy and vision for Bain’s 21-office network across EMEA, including working with partners to focus on action-oriented, enduring and repeatable results for our clients, overseeing the execution of business plans and inspiring Bain’s leadership and people. 

Domenico is a member of Bain & Company’s global Telecommunications, Media & Technology practices and a leader in the firm’s Customer Strategy & Marketing and Organization practices.  He played a major role in developing “Decision Driven Organizations,” Bain & Company’s proprietary approach to organization redesign. He is also a key member of Bain & Company’s global research team on loyalty and the Net Promoter Score®

He has specific expertise in revenue growth, loyalty and customer experience improvement, leading more than 10 major corporate restructuring programs. These efforts include the digital transformation of a global tech/telco player, for which he redesigned the company’s operations and tech infrastructure to deliver a reinvented customer experience.

Additionally, he has been published and quoted on customer experience and organization in both the French press and international media outlets, including Forbes.

Domenico is a regular contributor to Bain & Company’s pro bono initiatives, focused on education and social entrepreneurship.  He also sits on the board of the HEC Business School Foundation.

Prior to joining Bain & Company in 2002, he was one of the key founders of the European telecom practice at another global consulting firm.

He is fluent in Italian, English and French.

Bain partner Domenico Azzarello discusses "Who's responsible for employee engagement?"

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