Infographic

Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience

Half of consumers’ digital purchases go to a competitor of their primary bank, and half of those who buy anywhere encounter friction in the process.

Gerard du Toit, Nikola Glusac, and Katrina Cuthell

  • First published on декабря 14, 2021

Infographic

Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience
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About the Research

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Authors
  • Headshot of Gerard du Toit
    Партнер, Boston
  • Headshot of Nikola Glusac
    Партнер, Berlin
  • Headshot of Katrina Cuthell
    Партнер, Sydney
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