Associate, TSG Support
Description & Requirements
WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times.
Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.
WHO YOU’LL WORK WITH
You’ll join our Technology Solutions Group (TSG), part of Bain’s broader Technology function. This team plays a critical role in ensuring seamless technology experiences for our employees by delivering reliable, responsive, and high-quality IT support. You’ll collaborate closely with colleagues across functions to troubleshoot issues, implement solutions, and continuously improve the end-user experience.
WHERE YOU’LL FIT WITHIN THE TEAM
As an Associate, TSG Support, you will serve as a key point of contact for IT-related issues, helping Bain employees stay productive and connected. You’ll work in a fast-paced, team-oriented environment where problem-solving, responsiveness, and customer service are essential.
- The Associate will be responsible for troubleshooting and resolving hardware and software problems on computer systems.
- They will also be responsible for maintaining an accurate inventory database and repair log, enforcing TSG guidelines and policies, managing user accounts and permissions, coordinating off-site repairs with external vendors, and supporting the development of end-user training programs.
- This position requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software.
WHAT YOU’LL DO
- Serve as the primary point of contact for IT-related issues and requests from Bain employees
- Install, configure, and upgrade software and operating systems
- Investigate, troubleshoot, and resolve hardware and software issues across computer systems
- Maintain accurate inventory, repair, and activity logs
- Enforce TSG guidelines and policies to ensure consistency and compliance
- Manage user accounts and permissions
- Coordinate off-site repairs with external vendors
- Partner with other TSG team members to test new applications and system upgrades
- Support the development and delivery of end-user training programs
ABOUT YOU
- Demonstrated interest and aptitude in technology and technical problem-solving
- Strong communication skills with a customer-focused mindset
- Ability to manage time effectively and prioritize tasks in a fast-paced, multitasking environment
- Team-oriented approach with a willingness to support colleagues and contribute to shared goals
- Ability to remain calm and think clearly under pressure
- Strong analytical thinking and basic troubleshooting capabilities
Preferred Qualifications
- Previous corporate experience
- Experience in a customer service and/or technical support role
Education & Experience
- Associate’s or Bachelor’s degree, or equivalent combination of education, training, and experience
- 0–2+ years of relevant experience
Additional Requirements
- Applicants must have full working rights in Australia (Australian citizen or permanent resident)
- Ability to occasionally work extended hours, including evenings and weekends, as needed