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      Report

      Luxury and Technology: Toward the Boutique of the Future

      Luxury and Technology: Toward the Boutique of the Future

      Technological advances can deepen the crucial relationship between customers and sales associates while improving the in-store experience.

      By Mathilde Haemmerlé, Charlotte Morizot, Joëlle de Montgolfier, Bénédicte Epinay, and Laurent Dhennequin

      • min read
      }

      Report

      Luxury and Technology: Toward the Boutique of the Future
      en

      Luxury goods houses are exploring new ways of using the latest technology in their boutiques, integrating it into the high-end human interaction and expertise that is at the heart of their brands, according to a new report by Bain & Company for the Comité Colbert, the trade association for the French luxury industry. Scaling up this deployment will require a deep cultural transformation of these maisons.

      DOWNLOAD THE REPORT (PDF)
      Industry

      Fashion and Luxury

      In a world governed by trends, stay ahead of the trends that matter most

      Authors
      • Headshot of Mathilde Haemmerlé
        Mathilde Haemmerlé
        Partner, Paris
      • Charlotte Morizot
        Senior Manager, Paris
      • Headshot of Joelle De Montgolfier
        Joëlle de Montgolfier
        Practice Executive Vice President, Paris
      • Bénédicte Epinay
        President and CEO, Comité Colbert, Paris
      • Laurent Dhennequin
        Director of Cabinet, Comité Colbert, Paris
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      Finding a New Longevity for Luxury

      After stabilizing in 2025, the industry can now reinforce its enduring value, according to the Bain-Altagamma Luxury Goods Worldwide Market Study.

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      Luxury Is Ready for a New Era After Stabilizing in 2025

      Underlying annual sales of personal luxury goods are set to be flat. That’s a good base for renewal.

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      A nova era do mercado de luxo no Brasil

      A segunda edição do estudo, realizado em parceria com o jornal Valor Econômico e a revista Vogue, detalha a evolução do perfil do consumidor brasileiro de luxo e do papel da tecnologia na jornada de compra.

      Read more
      Retail
      Luxury and Technology: Tailoring Investment Strategies for Greater Business Impact

      As the industry accelerates its tech transformation, more precision and collaboration can boost ROI.

      Read more
      First published in setembro 2023
      Tags
      • Luxury
      • Retail

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