He has more than 10 years of global consulting experience with Bain, having worked in the firm's Zurich, Munich, Amsterdam, London and Dubai offices.
Jens primarily advises clients in the telecommunications industry and holds deep expertise in the areas of restructuring, customer experience and digitalization. He also holds deep expertise in Bain Simple & Digital.
Jens studied in Singapore, Los Angeles and St. Gallen, where he attained an MA in Accounting and Finance. He also holds a PhD from the University of Basel.
- “Digital Service Acceleration during the Crisis and Beyond,” Webinar, junio 15, 2020
- “As Banks Pursue Digital Transformation, Many Struggle to Profit from It,” Brief, mayo 01, 2019
- “Jens Engelhardt: Firing Up the Customer Experience Factory,” Video, enero 03, 2019
- “Jens Engelhardt: Experience Is the New Product; Here's How to Manage It,” Video, enero 03, 2019
- “Firing Up the Customer Experience Factory,” Brief, junio 13, 2018