He has more than 10 years of global consulting experience with Bain, having worked in the firm's Zurich, Munich, Amsterdam, London and Dubai offices.
Jens primarily advises clients in the telecommunications industry and holds deep expertise in the areas of restructuring, customer experience and digitalization. He also holds deep expertise in Bain Simple & Digital.
Jens studied in Singapore, Los Angeles and St. Gallen, where he attained an MA in Accounting and Finance. He also holds a PhD from the University of Basel.
- “As Banks Pursue Digital Transformation, Many Struggle to Profit from It,” Brief, mayo 01, 2019
- “Experience Is the New Product; Here's How to Manage It,” Brief, junio 13, 2018
- “Firing Up the Customer Experience Factory,” Brief, junio 13, 2018
- “Breakthrough Design for a Better Customer Experience and Better Economics,” Brief, junio 13, 2018
- “Loyalty in the telecommunication market: What customers really expect,” Brief, mayo 18, 2015