He has more than 15 years of global consulting experience with Bain, having worked in the firm's Zurich, Munich, Amsterdam, London and Dubai offices.
Jens primarily advises clients in the telecommunications and banking industry and holds deep expertise in the areas of restructuring, customer experience and digitalization. He is also the EMEA leader for our Bain Simple & Digital solution.
Jens studied in Singapore, Los Angeles and St. Gallen, where he attained an MA in Accounting and Finance. He also holds a PhD from the University of Basel.
- “How Digital Done Right Pays Off for Retail Banks,” Brief, octubre 23, 2020
- “Digital Service Acceleration during the Crisis and Beyond,” Webinar, junio 15, 2020
- “As Banks Pursue Digital Transformation, Many Struggle to Profit from It,” Brief, mayo 01, 2019
- “Jens Engelhardt: Firing Up the Customer Experience Factory,” Video, enero 03, 2019
- “Jens Engelhardt: Experience Is the New Product; Here's How to Manage It,” Video, enero 03, 2019
- “Firing Up the Customer Experience Factory,” Brief, junio 13, 2018
- “Experience Is the New Product; Here's How to Manage It,” Brief, junio 13, 2018
- “Breakthrough Design for a Better Customer Experience and Better Economics,” Brief, junio 13, 2018
- “Jens Engelhardt: Simple and Digital,” Video, diciembre 15, 2017
- “Loyalty in the telecommunication market: What customers really expect,” Brief, mayo 18, 2015