About Jens
Expertise
Dr. Jens Engelhardt is a partner in the Zurich office of Bain & Company. He is an expert in Bain's Customer Strategy & Marketing and Telecommunications practices.
He has more than 10 years of global consulting experience with Bain, having worked in the firm's Zurich, Munich, Amsterdam, London and Dubai offices.
Jens primarily advises clients in the telecommunications industry and holds deep expertise in the areas of restructuring, customer experience and digitalization. He also holds deep expertise in Bain Simple & Digital.
Jens studied in Singapore, Los Angeles and St. Gallen, where he attained an MA in Accounting and Finance. He also holds a PhD from the University of Basel.
Recent Insights
- “As Banks Pursue Digital Transformation, Many Struggle to Profit from It,” Brief, May 2019
- “Experience Is the New Product; Here's How to Manage It,” Brief, June 2018
- “Firing Up the Customer Experience Factory,” Brief, June 2018
- “Breakthrough Design for a Better Customer Experience and Better Economics,” Brief, June 2018
- “Loyalty in the telecommunication market: What customers really expect,” Brief, May 2015