About Jens
Expertise
Dr. Jens Engelhardt is a partner in the Zurich office of Bain & Company. He is an expert in Bain's Customer Strategy & Marketing, Telecommunications and Banking practices.
He has more than 15 years of global consulting experience with Bain, having worked in the firm's Zurich, Munich, Amsterdam, London and Dubai offices.
Jens primarily advises clients in the telecommunications and banking industry and holds deep expertise in the areas of restructuring, customer experience and digitalization. He is also the EMEA leader for our Bain Simple & Digital solution.
Jens studied in Singapore, Los Angeles and St. Gallen, where he attained an MA in Accounting and Finance. He also holds a PhD from the University of Basel.
Recent Insights
- “How Digital Done Right Pays Off for Retail Banks,” Webinar, February 2021
- “How Digital Done Right Pays Off for Retail Banks,” Brief, October 2020
- “Digital Service Acceleration during the Crisis and Beyond,” Webinar, June 2020
- “As Banks Pursue Digital Transformation, Many Struggle to Profit from It,” Brief, May 2019
- “Jens Engelhardt: Firing Up the Customer Experience Factory,” Video, January 2019
- “Jens Engelhardt: Experience Is the New Product; Here's How to Manage It,” Video, January 2019
- “Firing Up the Customer Experience Factory,” Brief, June 2018
- “Experience Is the New Product; Here's How to Manage It,” Brief, June 2018
- “Breakthrough Design for a Better Customer Experience and Better Economics,” Brief, June 2018
- “Jens Engelhardt: Simple and Digital,” Video, December 2017
- “Loyalty in the telecommunication market: What customers really expect,” Brief, May 2015