Jens
Dr. Jens Engelhardt is a partner in the Zurich office of Bain & Company. He is an expert in Bain's Customer Strategy & Marketing and Telecommunications practices.
He has more than 10 years of global consulting experience with Bain, having worked in the firm's Zurich, Munich, Amsterdam, London and Dubai offices.
Jens primarily advises clients in the telecommunications industry and holds deep expertise in the areas of restructuring, customer experience and digitalization. He also holds deep expertise in Bain Simple & Digital.
Jens studied in Singapore, Los Angeles and St. Gallen, where he attained an MA in Accounting and Finance. He also holds a PhD from the University of Basel.
Recent Insights
- “As Banks Pursue Digital Transformation, Many Struggle to Profit from It,” Brief, 2019년5월1일
- “Experience Is the New Product; Here's How to Manage It,” Brief, 2018년6월13일
- “Firing Up the Customer Experience Factory,” Brief, 2018년6월13일
- “Breakthrough Design for a Better Customer Experience and Better Economics,” Brief, 2018년6월13일
- “Loyalty in the telecommunication market: What customers really expect,” Brief, 2015년5월18일