Jens Engelhardt
Associé,
À propos de Jens
Expertise
Dr. Jens Engelhardt is an expert in Bain's Customer Strategy & Marketing, Telecommunications and Banking practices.
He has more than 15 years of global consulting experience with Bain, having worked in the firm's Zurich, Munich, Amsterdam, London and Dubai offices.
Jens primarily advises clients in the telecommunications and banking industry and holds deep expertise in the areas of customer experience and digitalization. He is also the EMEA leader for our Bain Simple & Digital and Marketing & Customer Experiense solutions.
Jens studied in Singapore, Los Angeles and St. Gallen, where he attained an MA in Accounting and Finance. He also holds a PhD from the University of Basel.
Recent Insights
- “Le coronavirus accélère la restructuration des banques de détail ,” All News, 12 mai 2021, Services Financiers
- “How Digital Done Right Pays Off for Retail Banks,” Webinar, 25 février 2021
- “How Digital Done Right Pays Off for Retail Banks,” Etude, 23 octobre 2020
- “Digital Service Acceleration during the Crisis and Beyond,” Webinar, 15 juin 2020
- “As Banks Pursue Digital Transformation, Many Struggle to Profit from It,” Etude, 1 mai 2019
- “Jens Engelhardt: Firing Up the Customer Experience Factory,” Video, 3 janvier 2019
- “Jens Engelhardt: Experience Is the New Product; Here's How to Manage It,” Video, 3 janvier 2019
- “Firing Up the Customer Experience Factory,” Etude, 13 juin 2018
- “Experience Is the New Product; Here's How to Manage It,” Etude, 13 juin 2018
- “Breakthrough Design for a Better Customer Experience and Better Economics,” Etude, 13 juin 2018
- “Jens Engelhardt: Simple and Digital,” Video, 15 décembre 2017
- “Loyalty in the telecommunication market: What customers really expect,” Etude, 18 mai 2015